Store Policies

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 4-10 day delivery time.

Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers. Please note that we do not ship to Alaska, Hawaii or Puerto Rico.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package. Email address for returns is support@theelectrickitchen.com

Inventory. Product availability is checked frequently and any out of stock products are listed as OUT OF STOCK on the product information page. However it is possible that an item may be out of stock and not noted as such at the point of purchase. In the unlikely event that this occurs a back order notice will be sent via email. If the product can not be delivered in a reasonable amount of time a refund may be issued if requested. Request should be emailed to support@theelectrickitchen.com. Make sure to include Back Order Refund Request in the subject line and include your invoice number in the email as well. Status updates will be sent to the billing email address as they are available in the unlikely event of a back order.

Return Merchandise Policy. Permission for any return merchandise must be secured from our returns department. You have 30 days from the ship date to receive refunds. You must email the refund request to support@theelectrickitchen.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.